The Importance of Caller ID
We launched our new SIP stack a little over a year ago now, and despite clear documentation, our own Guidance on Nuisance calls and supporting multiple common methods of sending Caller ID (“CLI”) we...
View ArticleRealtime Channel Information
Our portal, and the API on which it is built, has always offered a view of the number of channels currently in use, along with historic usage information which is graphed in the portal. To date this...
View ArticleImprovements to Inbound Fax
We have offered advanced inbound and outbound internet-based fax services since 2010 and believe we’re the only carrier to offer delivery of inbound fax messages via HTTP POST directly to your own...
View ArticleNew Trunk Controls
For some time now we’ve enabled named trunks to be configured via the API, allowing service providers to create dedicated trunks for individual customers. Where the customer has direct control over...
View ArticleAdvanced Inbound Routing
You can now configure numbers to route to multiple destinations, of multiple types, simultaneously as well as configure time of day routing, all at network level via our straightforward API. Our API...
View ArticleAPI Changes Mean No More Waiting
Our API is constantly being improved and expanded. Recently we announced our Advanced Inbound Routing and New Trunk Controls which provide flexible call routing and configuration of outbound trunks...
View ArticleSIP Extensions
In addition to our powerful API we offer a number of features that work alongside it which are implemented in the SIP protocol itself, as custom headers sent in the initial INVITE from your equipment,...
View ArticleRealtime API Reports
We’re constantly improving our API it based on your feedback. Recently we’ve added more fraud controls, changes to trunks are now processed in real time and we offer advanced routing features on your...
View ArticleTrunk Balances, Porting and other API Improvements
We’ve just released the latest version of our API Documentation, and it includes many new features which you’ll also find in the latest release of the portal. Trunk Balances Due to popular demand,...
View ArticleIntroducing the New Simwood Portal
We’ve really appreciated all the positive feedback of our new beta portal (v3) since it’s introduction last August and are pleased to announce that, effective from this week, it replaces the former v2...
View ArticleImportant: Mandatory Caller ID
We’ve blogged before about the importance of sending valid caller ID on all calls, and warned that we will begin rejecting call attempts with invalid CLI. Simwood is committed to reducing misuse of...
View ArticleSIP Signalling – TCP or UDP ?
There seems to be a popular misconception that SIP is a UDP protocol, whereas some of our new services, such as the SIP Registration Proxy and our Mobile SIM Registration, both require TCP signalling....
View ArticleJoin the Simwood Team
We are looking for two people to join our team in Southampton, both in our Operations Desk and in a new Marketing role, please see below for more details and contact Adele Dowling...
View ArticleCLIs and Billing Reconciliation
by Ross McKillop Some of you may think I rant about nothing other than CLI from reading this blog however, as my colleagues would confirm, I rant about plenty of things. However, our support team...
View ArticleGDPR Data Processing Addendum
One requirement of GDPR, under Article 28, requires that controllers (such as yourselves) may only appoint processors who can provide “sufficient guarantees” to meet the requirement of the Regulation....
View ArticleWhose Line is it Anyway?
by Neil Brown, decoded:Legal The new General Conditions of Entitlement — the rulebook which makes up part of the regulatory framework for the provision of communications services in the UK — comes into...
View ArticleMandatory CLI Changes
As we have previously announced, there are big changes to CLI coming with the new Ofcom General Conditions which take effect from 1st October 2018. Ahead of this date, all customers must ensure they...
View ArticleManaging numbers effectively
Numbers are a limited resource, and CPs have a duty to ensure numbering is managed effectively and efficiently (General Condition 17). Also, no-one wants to be paying for forgotten-about numbers that...
View ArticleIntelligently Rejecting Nuisance Calls since 2014
Back in 2014, we launched Intelligent Call Rejection, a Simwood take on the traditional ACR service, which filtered out calls where Caller ID Data is invalid or missing, whether or not it is merely...
View ArticleGC6 CLI Update
With effect Wednesday 10th October we will be implementing the first phase of CLI changes for compliance with the revised General Condition 6 as previously discussed here Outbound calls that do not...
View Article
